great customer service
We want you to be
happy with your purchase. Tickled. Thrilled. Ecstatic. If there's
anything we can do to improve or streamline the process, please
let us know. Questions? See our FAQ below.
shopping cart
Please note: You must have javascript enabled on your browser to use our shopping cart. If you're having trouble using our shopping cart, first consult your browser's help file and enable javascript. If you need to order by phone, or need anything whatsoever, please call 503-766-3739.
shipping
 We ship most orders in a second-day Priority Mail™ Flat Rate box! This means you get your precious bath and body products from us fast! And shipping is still absolutely FREE for all orders $50 and over.
For orders under $7.49
For orders $7.50 to $49.99
For orders $50 and up
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$4.80
$7.70*
FREE
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*ships in a Priority Mail™ Flat Rate box
For 2 Day Shipping add $12.50. Please call.
For Overnight Shipping add $22.75. Please call.
For Saturday Delivery add $25. Please call.
Order processing at ilovemiceelf.com takes place from Monday through
Friday. If your order is submitted after 2pm PST (Pacific Standard
Time), it will be processed next business
day. Wholesale orders, or any orders over $100, usually take 5-7 business days to ship.
Because your order is processed as soon as possible, we are
rarely able to cancel or make changes to your order once it has been
received. We can make changes if you contact us before the item is
shipped, but do keep in mind that we strive to get orders out as soon
as possible. If you have any questions or concerns about your order,
or if you'd like to try to change it or buy more stuff, please contact
customer
service, or call us at 503-766-3739. We can help!
- Overnight shipping is available for online orders submitted before
4pm PST, Monday through Friday.Overnight orders placed over the weekend will be shipped on
Monday.No PO boxes. APO/EPO orders are shipped by Priority Mail.Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin
Islands, please add $15. We cannot guarantee overnight or timely
shipping to these locations.International orders are subject to additional shipping and handling
charges (minimum International Shipping Charges $25). Additional taxes
and customs charges are the responsibility of the customer. We cannot
guarantee overnight or timely shipping to international locations. Please call +1503 766-3739 or contact customer service before ordering internationally.
- Customs, VATs, and other import duties are the responsibility of the customer. These
charges fluctuate and are charged when your package reaches it's destination
country. Contact your local customs office
for information on how these charges are assessed and applied. Any packages returned due to unpaid duties,
VATs, and customs will be charged an
additional shipping fee.
payment
We offer several ways to pay for your luxurious bath products.
- Credit card (processed securely by Paypal)
- Your Paypal account
- eCheck Payments (processed securely by Paypal)
 Payment is secure through any major credit card or via your Paypal account. You will be asked for your credit card information or your Paypal login upon checkout. Shipping costs are added during checkout as well.
Paypal is a Certified Participant of the BBBOnLine® Privacy Program and a certified licensee of the TRUSTe® Privacy Seal Program.
eCheck Payments will remain "Uncleared" until the funds have cleared from your account, which usually takes 4 business days. Please understand that we do not ship your item until your eCheck has cleared. You will be notified by email when we ship your item.
Thanks for your patience!
sales tax
Because we're located in Oregon, we currently do not collect any state
sales tax! Yippee! Sales tax policy may be subject to change, but it looks fine for the forseeable future.
price changes and availability
Please note: Prices and availabilty are subject to change. Rarely, prices of certain items may change before we have a chance
to update them online. If your order is affected by one of these
changes, it can only work to your benefit, as we'll always give you the cheaper of the two prices. Sound good? Please contact customer
service if you have any specific questions. We handmake our bath products in extermely limited quantites, and people tend to like to buy them as soon as they're available. All products available
while supplies last.
returns
We hope you love everything you order from ilovemiceelf.com.
We sincerely care about how our products affect you. If you've picked up a soap that doesn't work well with your skin type, we can help. Drop us a line and let us know what's going on. We can make recommendations and replace it free of charge with something that might work better for you. We know our soap is the best we can make, so we guarantee satisfaction on all items ordered from us!
If you're still less than happy with anything else you've ordered,
you may return it to ilovemiceelf.com within 30 days
and we'll be happy to refund your purchase. All refunds are credited to the
original pay method. Please,
contact us before returning anything. Here is our physical address:
ilovemiceelf.com
15767 Southwest Village Circle
Aloha, OR 97007
Phone: +1 503.766.3739
ilovemiceelf.com faq
I received an email confirmation via Paypal, why was my order not processed?
We are indeed human, and occasionally mistakes do happen. If we have a
problem processing your order, we will send an email or call you to explain what
happened, and let you know what your options are. We apologize in
advance for any inconvenience that an unprocessed order might cause.
Wait...I paid x amount for shipping, but it actually cost more/less to ship it to me! What's up?
We haven't yet found a good way to charge exactly by weight for the items sent. Also, some items ship flat-rate and others don't/can't. At the end of the day, we don't quite break even on shipping and handling. But what really matters is that you get your great product fast and with love!
Why doesn't the website tell
me if an item is on
backorder/no longer available?
 We'd love to type faster than we can sell product, but somehow we can't.
We do update our web stock daily to prevent backorders from happening
(and items that have been identified as backordered are now flagged
daily on our site) but the occasional unbeknownst backorder still slips
through. We apologize in advance if you've somehow been caught in that
backorder gap. We will personally let you
know if an item you've ordered will be delivered with a delay, or if an
item- for reasons beyond our control- is suddenly no longer available.
How long does it take to process a return if I pay extra to send my
return by FedEx or UPS?
In the ilovemiceelf.com warehouse, product returns are processed on a
weekly basis. Our warehouse staff takes care of every package
personally. (In the constant pursuit of perfection, we want to understand
what you returned, why you returned it, the reason you didn’t want it,
etc.)
If for some reason you do need a return processed right away, you can
contact
Customer Service,
and we’ll do our best to accommodate your request. (Of course, if we
haven’t yet received your return, we won’t be able to credit it back to
your card.) If you are in a rush for an item you wanted as an exchange,
your best bet is to place a new order with us for the item in question,
knowing that your returned item will be credited once we process the
received package.
Enjoy shopping!
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