Ok, I can''t say enough good about this product, or the company itself. I am using my man cave to test-pilot some home automation before moving the concepts out to the rest of the house. The Lutron Caseta systems have come up in just about every conversation I''ve had with...
Ok, I can''t say enough good about this product, or the company itself. I am using my man cave to test-pilot some home automation before moving the concepts out to the rest of the house. The Lutron Caseta systems have come up in just about every conversation I''ve had with people who have done similar things in their homes. Let me tell you my story.
I have basically built my own room in my house for a home theater/man cave... Floor to ceiling, wiring and cabling, etc... I got some dimmable LED recessed lights from Lowe''s fully expecting to put in some type of Lutron dimmer switch in there at some point. When these lights worked on a standard flip-style switch, they worked fine. However, when I put a dimmer switch on, the lights would never turn off fully. I tried a few different brands and models of dimmer switches before trying the Lutron Caseta. When I first installed the caseta switch, I was disappointed to see that this too would not turn my lights off completely. They would dim to a really low level, but never to completely off. I poked around online, found forum thread after forum thread discussing adjusting low-end trim, and all those things, nothing worked for me. Now, I am not one to rely too heavily on manufacturer customer service for things like this. It''s been my experience that most manufacturers really don''t care about supporting their products after purchase. So, I reach out to customer service as a last resort. But, I have to say, Lutron Customer Case has been nothing short of absolutely perfect to work with so far.
1) I didn''t have to wait in a ridiculously long queue or wade through an endless sea of button prompts to talk to a human being. That was huge for me.
2) Once I DID get a human being on the phone, I felt like they actually cared about my problem.
So, I explained to the guy what was going on, and he bounced a few questions off me. The next part is what floored me though. After we had troubleshot the Lutron device, and ensured IT wasn''t faulty, he THEN began to walk me through some things on my lights. Yes, they were dimmable LEDs, and yes they were compatible with the Caseta wireless dimmer. But, he said after perusing the LIGHT MANFUCACTURER''S information regarding my model of lights, he learned that this particular model needs to have a minimum of 6 lights on a circuit to fully dim, and I only had 3 on that circuit. So, I was bummed, I had just put a new ceiling in this room, and had planned it around having three lights, and 6 speakers in the ceiling. I didn''t want to have to reconfigure everything. So, I asked if I was just screwed. The customer support rep said "Not exactly. We have a small device (LUT-MLC) we have tested and had great success with in similar instances. We have NOT tested on this particular brand or model of lights, but on other similar models from other brands, and this has worked. The device simulates an additional load on the circuit, allowing the dimmer switches to fully turn the lights off". He asked for my address and a few days later (at no extra charge) I had one of these devices. I installed it, as per the instructions given to me by Lutron support, and voila, works like a champ...
Fast forward to a couple months later. I''d made some changes to t he room, and needed to move the switch from the old wall to a new wall I had built to expand the room. Upon reinstalling the switch, apparently I''d crossed some lines somewhere and blew the switch and the LUT-MLC device. I bought a new Lutron Caseta wireless dimmer switch, and contacted their support again, via email, to find out where I could buy a new LUT-MLC. I was unable to find them for sale anywhere except ebay, which had a few for ~$40-$60. Keep in mind, I never once asked them to send me anything for free, I simply wanted to buy my own replacement. I got an email back within 4 hours stating they had shipped me a new LUT-MLC. I got it 3 days later, installed it, and everything has worked perfectly since.
I honestly have not had such a positive interaction with another company like this in my entire life. I wish I could give them more than 5 stars. They have gone out of their way to support me as a customer, and for that I will keep their products in my home as long as they keep making them.